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Privacy Policy

James Lock & Co are committed to protecting your personal information and will only use the information that it collects about you lawfully and in accordance with the Data Protection Act 1998 and this privacy policy.


What information do we collect?

We only receive information directly from you when you place an order with us.  If you place an order with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address.


How do we use your information?

We use the information we collect from you to:

  1. Process and fulfil your order, notify you of your order status, contact you if there is a query with your order and inform you of special offers and promotions.
  2. Manage your account.
  3. Administer this website.


Who does James Lock & Co disclose the information it collects to?

James Lock & Co does not disclose the information it collects to any third party, nor will it send you any communications unless you have given us specific permission to do so.



A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users' progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.

Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.


Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the General Manager at James Lock & Co, 6 St James’s Street, London, SW1A 1EF.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.


Your rights under the Data Protection Act 1998.

You have a right to access the personal data that we hold on you. If you would like to see a copy, please write to The General Manager, James Lock & Co, 6 St James’s Street, London, SW1A 1EF. If you think the information we hold on you is incorrect please contact The General Manager at the above address.


Contact Us

If you have any questions relating to this policy or the use by James Lock & Co of your personal data please write to The General Manager, James Lock & Co, 6 St James’s Street, London, SW1A 1EF.